Professional

John Whittet is a cross-functional SaaS customer experience (CX), strategy, and operations executive. With over 15 years of experience, I’ve helped fast-scaling companies ($50–500Mn ARR) retain customers, optimize growth, and streamline operations. I’ve built and led high-performing teams, solved complex operational challenges, executed over 10 major customer migrations, and scaled CX initiatives from the ground up.

I love coaching awesome people, delivering meaningful customer outcomes, crafting metrics that actually matter, and occasionally dropping terrible memes in Slack. I make very pretty slide decks.

Think we could collaborate? You should send me an email .

Personal

A computer science major turned technologist, this domain has hosted my various internet experiments for over two decades.

When I’m not deep in CX strategy, my hobbies revolve around my kids, espresso, typography, cooking, DIY home projects, and genealogy. I can’t resist a good video on teapot-making and am always in for a cup of strong coffee. I live near Washington, DC.